FAQ

Over 70% of communication is visual. As humans, we are highly attuned to facial expressions and emotions. Traditional masks block our ability to determine others moods and subtle nuances which can cause confusion and misunderstanding.

MADTI See to Hear masks are a great alternative to traditional masks. They are very light weight and provide a transparent barrier. For people who have a hearing disability, traditional masks block visual speech cues in order for the recipient to clearly understand the wearers communication.

Transparent face masks help improve communication for everyone. The ability to see others' facial expressions and emotions can improve the relationship and quality of care.

The MADTI See to Hear mask serves the same function as a traditional mask; in addition our mask provides an anti-fog plastic barrier, which helps prevent particles or droplets from getting through.

The patent - pending design features a back neck adjustable elastic which keeps the ears free from tension often experienced with traditional masks. This allows comfort to those who wear glasses or special hearing devices.

Our MADTI See to Hear mask is airtight along the sides and top of the mask contouring to your face. Wear your glasses overtop of the mask and experience fog free ocular wearing.

Traditional masks are designed to block bodily fluids and particulate materials away from the wearer’s face. A See to Hear face mask serves the same functions as traditional masks but in addition it provides a full, anti-fog plastic barrier, which helps prevent particles or droplets from getting through.

No mask can completely guarantee protection against infectious disease. A good quality mask with high grade filtration can help reduce airborne contaminants entering the lungs if worn properly. It should not be used as a replacement for social distancing or proper hygiene.

The MADTI See to Hear mask is not the same as an N95 respirator. Only N95 respirators are designed to filter, when properly worn, with a full seal around the wearer’s face.

The mask balances on the nose bridge and cradles the back of the neck. You can simply slip it over your head or use the easy slide buckle.

The MADTI See to Hear mask comes in three sizes; Adult, Youth and Child. The mask can be adjusted for a tighter or more personalized fit by adjusting the back slider. Sizes to be found in description of products.

The mask's plastic barrier has an anti-fog coating that minimizes fogging when the wearer is speaking or breathing. The mask is designed for indoors settings and recommended for use at room temperature, in ventilated, low-humidity environments, such as indoor offices or clinics.

The MADTI See to Hear mask was designed to allow sufficient air circulation for maximum comfort and breathability for the wearer. The sides and upper portion of the mask are not airtight, similar in function to traditional masks. MADTI See to Hear masks provide an impervious frontal barrier against fluid and sprays.

Our mask and face shields are made to fit the lines of the face perfectly. We use materials that dry quickly and allow for natural breathing and optimal comfort. It is important that the mask provides you with freedom of movement to continue your daily activities.

We use 100% cotton for the top portion of the mask and a blend of 95% cotton and 5% lycra for the chin portion of the mask. This provides a comfortable, natural feel against the face.

Choose a mask of the right size, adjust it as much as possible so that it lines up perfectly with your face. Your glasses should lay on top of the nose portion of the MADTI See to Hear mask. If you encounter fog on your glasses, adjust the seal by molding the nose wire to the contour of your nose bridge. 

Our masks are handmade and non-medical masks. However, as recommended by Health Canada, it is preferable to wear a mask for everyone in order to be protected and to protect others.

Some health care workers use our masks for clients, visits or even outside of working hours. The important thing is to have the most appropriate protective equipment for the situation.

The mask's plastic barrier is made of a recyclable material, and can be physically separated from the rest of the mask to be recycled via standard recycling practices in your community and home.

The cloth portions at the top and bottom of the mask can also be separated to recycle via your local foam recycling program.

The MADTI See to Hear mask is reusable and designed for indoors settings and recommended for use at room temperature in ventilated, low-humidity environments, such as indoor offices or clinics. 

• If moisture develops, gently wipe the inside of the mask with a lint free cloth similar to an eyeglass cloth. 
• If excessive fog develops, gently wipe the inside of the mask with a drop of liquid dish soap and let it dry.

The hand wash instructions are as follows: 

1. Roll up the mask and place in a cylindrical container with a removable lid.
2. Fill the container with warm water and a bit of liquid dish soap.
3. Gently shake the container to create suds, drain the water to rinse. Add more water and repeat the shaking process. Rinse and repeat the procedure until the water runs clear.
4. Hang to dry

The hand wash instructions are as follows: 

1. Roll up the mask and place in a cylindrical container with a removable lid.
2. Fill the container with warm water and a bit of liquid dish soap.
3. Gently shake the container to create suds, drain the water to rinse. Add more water and repeat the shaking process. Rinse and repeat the procedure until the water runs clear.
4. Hang to dry

It is important to wash the masks when required and  and to limit contact with hands.

In between use, Gently use a microfiber cleaning cloth to clean the transparent barrier.

The frequency of washing depends on the use of the mask. If you wear the mask where you are exposed to close interactions with other people, interactions with many people or for long hours, consider washing the mask at the end of the day or put it aside and wash it later. 

Liquid dish soap will destroy the virus particles. You can think of virus particles like oil stains on your clothes. The effect that a detergent has on oil stains is similar to its effect on the virus particles: it will break the virus particles apart and render them non-infectious.

Between washes, you can also use an antibacterial spray to sanitize the entire mask, followed by wiping the plastic mouth shield with a microfibre cloth.

The MADTI See to Hear mask is safe to put back on after eating or breaks, To remove the mask, first wash or sanitize hands. Then carefully remove the mask from the face, roll it inward and place it in a cloth bag or inside a clean plastic box that can be washed or disinfected, respectively.

How the face mask is treated during the intermittent breaks from it, such as during lunch and breaks, is very important.

It is very safe to use the same mask again the same day, provided that it is stored properly and it is not soiled or damaged.

Face masks should be personal protective gear, not to be shared with (or handled by) anyone else. It is advisable to provide children with two face masks, so they will have a spare in case one gets compromised (soiled, damaged or lost).

It all depends on what kind of environment you live in and how often you use it. If used on a daily basis and the typical shelf life for MADTI See to Hear is around 2-3 months, if used only when required, the mask can last up to 6-12 months. Once you notice the plastic shield is bent or the mask is becoming harder to breathe through the material it is usually the time to replace it.

Due to the nature of the products it is not possible to try them before purchasing.

In order to respect the health standards in force, no item is refundable, returnable or exchangeable. Be sure to choose the right size mask according to the dimensions of your face to ensure optimal comfort.

We accept the following methods of payment:

Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay (verify)

Once your order is on its way, you will receive an email notification confirming shipment (be sure to check your junk mail). In the same email, a tracking number will allow you to follow the progress of your delivery.

Top Nose piece:  3 layers - 1 layer of non-woven polypropylene filter between 100% Tightly woven Cotton 

Transparent Shield:  #1class PET recyclable plastic

Elastic: 100% Polyester 

***The Public Health Agency of Canada now recommends that Canadians choose masks made of at least three-layers with one of the layers being a filter to add an extra layer of protection against COVID-19. 

When buying or making a mask you should look for a mask that has:  

• At least three layers: 
• two layers of tightly woven material fabric, such as cotton or linen, on the inside and outside
• a filter-type fabric, such as non-woven polypropylene fabric, for the third (middle) layer) 

• A secure fitting to cover the nose, mouth, and chin. Should be in contact with the face without gapping
• No seams over the mouth and nose through which air may leak
• Reusable fabric that can be washed after use or when damp and dirty. 

Proudly handmade in Canada.